Last Updated: Wednesday, 27 December 2023 20:28

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What to do if an Australian online casino refuses to pay out the money 2024

What to do if an Australian online casino refuses to pay money?
Unfortunately, not all operators value their reputation and often do break the rules. What to do when an Australian online casino is not paying out the money? Now we will show you all and explain it with specific examples.

The first thing you should do (if you registered via our affiliate links) is to contact bestnetentcasino.info at info@bestnetentcasino.info and to explain the situation: why casinos do not want to pay much money, which is stuck in the account. And what reason the operator indicates to justify their actions. It is essential to specify the name of the casino, your login and request that mailbox, which registered an account. Then our representatives will deal with the problem. If you were not registered through our website, then start to read on and be seriously worried.

We recommend playing in the below Australian casinos:

LogoName BonusDetailsPlay for real
fastpay casino logo
Fastpay
New

100 % up to 150 AUD + 100 Free spins

15 no deposit
free spins

  • Popular Slots
  • 24/7 Support
  • Instant withdrawals
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cobber logo
Cobber
New

100 % up to 300 AUD + 100 Free spins

15 no deposit
free spins

  • Crypto bets
  • 24/7 Support
  • Instant withdrawals
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casino4u logo
Casino4U
New

100 % up to 150 AUD + 100 Free spins

15 no deposit
free spins

  • Popular casino
  • 24/7 Support
  • Cryptocurrencies
Play for real
wildblaster casino logo
Wildblaster
New

100 % up to 150 AUD + 100 Free spins

15 no deposit
free spins

  • Multiplier race
  • 24/7 Support
  • Buy Feature pokies
Play for real
rtp casino logo
RTP Casino
New
100% up to 0.002 BTC + 100 FS
  • 5,000+ games
  • Bitcoin Casino
  • Mobile-friendly
Play for real
jet casino logo
Jet Casino
New
100% up to 600 AUD
  • Lots of bonuses
  • 24/7 Support
  • Loyalty program
Play for real
level up logo
Level Up
New
130% on the 1st deposit + 100 FS
  • Many bonuses
  • Mobile app
  • Bitcoin transactions
Play for real
dazard casino logo
Dazard
New
100% up to 10,000 AUD and 100 FS
  • Crypto deposits
  • Many currencies
  • 17 VIP levels
Play for real
bitdreams casino logo
Bitdreams   1st Deposit bonus: 100%  up to A$750
  • 20+ payment methods
  • 24/7 Support
  • 10 VIP levels
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casinonic logo
Casinonic   100% up to €200 on the first deposit
  • Big welcome bonus
  • PWA for mobile users
  • Simple sign-up
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goldenreels logo
Goldenreels   100% bonus up to 500 AUD + 200 FS
  • Weekly cashback
  • 24/7 Support
  • 20+ providers
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casino mate logo
Casino Mate   100% up to $200 + 20FS 
  • Loyalty Program
  • Weekly bonuses
  • Instant withdrawals
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gunsbet casino logo
Gunsbet Casino   100% up to 1000 AUD + 100 FS
  • Crypto accounts
  • No-hassle payouts
  • VIP program
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jackpot city logo
Jackpot City   100% up to 400 AUD 
  • Live Dealers
  • Many gambling options
  • Tournaments
Play for real
joe fortune logo
Joe Fortune   $5,000 and 30 free spins
  • Simple registration
  • Mobile app
  • Fast payouts
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raging bull logo
Raging Bull   350% + 50 FS for new players
  • Many bonuses
  • Telephone support
  • Loyalty program
Play for real
spin palace logo
Spin Palace   100 % up to 400 AUD on the 1st deposit
  • AUD accounts 
  • 500 pokies
  • Six VIP levels
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uptown pokies casino logo
Uptown Pokies   250% up to $2500 + 50 Free spins
  • No-deposit bonuses
  • RTG games
  • Bitcoin casino
Play for real
foggystar casino logo
FoggyStar
New
100% up to 1 BTC 
  • Cryptocurrency support
  • Crypto bonuses
  • 60+ providers
Play for real
fightclub casino logo
Fight Club
  100% up to 150 AUD + 150 FS
  • VIP club
  • Daily free spins
  • Regular tournaments
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joo casino logo
Joo Casino   100% up to 300 AUD + 50 Free spins
  • Daily reloads
  • Crypto deposits
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golden star casino logo
Golden Star Casino   100% up to 100 USD on the 1st deposit
  • Six VIP levels.
  • Many reload bonuses.
  • Fast payouts
Play for real
spin samurai casino logo
Spin Samurai   100% up to 1500 AUD 
  • VIP program.
  • 3,000 games.
  • Weekly cashback.
Play for real
king johnnie casino logo
King Johnnie   10 % up to $1,000 on the 1st deposit
  • 10+ bonuses.
  • VIP program.
  • Loyalty program.
Play for real
play croco casino logo
Play Croco   200 % up to $5,000 
  • Bitcoin support.
  • High withdrawal limits.
  • Support 24/7.
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bonza spins casino logo
Bonza Spins   50 % up to $200 on the 1st deposit
  • Live chat support.
  • Daily bonuses.
  • Many table games.
Play for real
kings chance casino logo
Kings Chance   50% up to 5000 AUD 
  • High withdrawal limits.
  • Big sign-up offer.
  • Long working time.
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ace pokies casino logo
Ace Pokies
  100% up to 500 AUD 
  • Regular tournaments.
  • Telephone support.
  • Many bonuses.
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fair go casino logo
Fair GO Casino
  100% up to $200 on the 1st deposit
  • High withdrawal limits.
  • Bitcoin accepted.
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woo casino logo
 Woo Casino   100% up to 150 AUD + 50 FS
  • 21 VIP levels.
  • Cryptocurrency support.
  • Many tournaments.
 
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ozwin casino logo
Ozwin Casino   200% up to 2,000 AUD 
  • Weekly giveaways.
  • Big welcome bonus.
  • Progressive jackpots.
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kahuna casino logo
Kahuna   100% up to $1,000 on the 1st deposit
  • VIP program.
  • Fast withdrawals.
  • 4000+ games.
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pokies parlour casino logo
Pokies Parlour   100% up to $777 on the 1st deposit
  • Cryptocurrency support
  • Live dealer games.
  • VIP program.
 
Play for real
reels of joy casino logo
Reels of Joy   200% up to 500 AUD 
  • Exciting promotions.
  • Simple website.
  • Many payment methods.
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pokiez casino logo
Pokiez   300% up to 7,500 AUD
  • Wheel Of Luck.
  • POLi transactions.
  • 1,000+ games.
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wild card city casino logo
Wild Card City   100% up to $1,000 on the 1st deposit
  • Daily promotions.
  • Loyalty program.
  • Crypto deposits.
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lucky nugget casino logo
Lucky Nugget   140% up to $200 for new players
  • Working since 1998.
  • eCogra approved.
  • Six VIP levels.
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rocket casino logo
Rocket   100% up to 333 AUD
  • Reload bonuses.
  • VIP program.
  • 24/7 support.
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all slots casino logo
All Slots Casino   100% up to 500 AUD 
  • Triple welcome bonus.
  • Five VIP levels.
  • Microgaming pokies.
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red stag casino logo
Red Stag Casino   275% up to $550 + 100 Free spins
  • Many promotions.
  • Loyalty program.
  • Bitcoin supported.
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grand rush casino logo
Grand Rush   200% up to $1,000 + 50 Free spins
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  • RTG software.
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wild tornado casino logo
Wild Tornado   100% up to $1,000
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  • Seven VIP levels.
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lucky draw casino logo
Lucky Draw   200% up to $2,000 + 30 Free spins
  • 15% cashback.
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johnny kash casino logo
Johnny Kash   100% up to 1,000 AUD on the 1st deposit
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  • 24/7 support.
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rich casino logo
Rich Casino   200% bonus on the first deposit
  • No-deposit bonus.
  • Daily gifts.
  • Cryptocurrency deposits.
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black diamond casino logo
Black Diamond Casino   750% up to 7,500 AUD
  • Weekly cashback.
  • Six VIP levels.
  • 3,000+ pokies.
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dendera casino logo
Dendera Casino   400% on the first deposit
  • VIP program.
  • Bitcoins deposits.
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casinochan logo
CasinoChan   $400 and 120 free spins
  • Many reload bonuses.
  • Eleven VIP levels.
  • Pokies tournaments.
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box 24 logo
Box 24   200% up to $2,000 + 30 Free spins
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  • Bitcoin deposits.
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grand fortune casino logo
Grand Fortune casino   200% on the first deposit
  • Daily gifts.
  • 200+ games
  • Lots of payment methods.
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winnerama casino logo
Winnerama   200% + 30 Free spins for new players
  • VIP tournaments.
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all spins win logo
All Spins Win   300% up to $1,000 on the first deposit
  • Daily bonuses.
  • AUD deposits.
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boombet casino logo
Boombet   100% up to $2,000 on the first deposit
  • Cashback bonus.
  • No-deposit free spins.
  • Telephone support.
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Plan of actions upon failure of the casino to pay the money

If you ordered a withdrawal of your winning, but money never came to your e-wallet. You need to wait for customer support's letter. If you don`t want to wait for it, you must write a letter to the customer support team by yourself and explain the situation. Depending on the result, you will guide you to the next step. Possible causes:

The bonus term was broken

If an online casino refers to one of the violations of the rules with bonuses and denying the payout due to this reason (and willing to pay only our initial deposit), you must perform the following steps:

  • Open the rules of this statement (terms and conditions) and find a point of law referenced in the online casino. Please, pay attention to the last chancing's date of the rules. Usually, it is indicated at the top (right) or bottom of the page with rules.
  • If you went to the casino using our site, please send your username, amount and the name of the operator to the mail info@bestnetentcasino.info.
  • If you have broken the terms (for example, played with the bet amount more than you are allowed or played excluded games) you should know, that casino can violate only your winning. The sum of the initial deposit should be returned to you. If they are trying to confiscate the initial deposit too, you should create themes on forums and websites.
  • Let`s make a sample. If you consistently lost money for the year and now ordered the payment of 5% of the lost money and the casino really cares about its reputation (and cares of you as the player, as Fastpay casino does), you should write them in the same spirit: "I am a loyal player and play in your casino for more than a year. Inadvertently I did not see the point of the rules prohibiting betting more than X (or did not know that wagering is forbidden in such games). Please, come to meet me and forget this misunderstanding. Otherwise, you can block my account forever." Often this approach is bearing fruits if the disputed amount is small.

Problems with the verification of account and proof of identity

mobile version
Sometimes the operator refers to the bad quality of photos, documents, certificates or something similar. Most likely, this kind of casino doesn`t want to pay the money, which you won and clings to the rules of formal verification stalling. You need to do the following:

  • If you have registered through our links, send an email to info@bestnetentcasino.info stating your username, the name of the operator and the description of the problem.
  • If the payment amount is large, the last argument can be notarized copies of the documents — this service costs around A$10 from any notary.
  • You can also ask the customer's support team to block your account until the moment when the cashout will be sent — usually, such action makes the verification instant.

Referred to the paragraph of the rules on refusal to pay without explanation

In some cases, the casino refers to the following right: to refuse any client in the payment without explanation. This rule requires a detailed review. If you receive such an email and have not violated the terms of the casino, you must perform the following steps:

  • Send an email to info@bestnetentcasino.info with your login, casino name and the description of the problem. Please, make a screenshot of the email, which you have received from the casino.
  • You need to continue to push and say that you will apply to the gambling commissions. If the online casino belongs to a group of companies, it's better to inform its management (Everymatrix, Softswiss etc.).
  • Gambling comission
    You must write to the gambling commission on which license this casino is working. Usually, this information can be found in the footer of the casino's website (or in their terms and conditions). Send the description in English, applying screenshots of emails and account balance. This can be done using the following contact details: Malta: support.mga@mga.org.mt UK gambling commission (if the casino has a UK license) info@gamblingcommission.gov.uk
  • Write to the provider itself (especially, if the amount in dispute is huge).
  • Create complaints about the gambling arbitrage forums (ask gamblers etc.) by yourself.
  • If all these things are not working, you should send emails to the administrators of the gambling sites and forums. All of them should be in a polite way with the complete story of this case. Better to include screenshots of chatting and emails. If they care about their reputation, that could work.

Best Australian casinos 2024

User rating3 / 5
Written by Vladislav Dibrov
Comments (18)
Jacqueline McIvor
+1 # Jacqueline McIvor
Hi im tryto withdraw $4000 from woocasino iv everything all my personal information please help im new worried about how they will use everything iv sent.
2022-05-12 02:18
Sophie D
+1 # Sophie D
I am so upset with FAIRGO been a loyal customer for many years and this one time that l ever win and l mean first time ever have l ever won anything.. My winnings was $18,000 plus WOW but when l went to withdraw and l had to upload my IDs for verification they kept sending emails back that the photos unclear so it took 13 days for them to actually except my IDs and than 2 days later there telling me that l broke the rules 389 times @ $23.62 for playing more than the actual bet on the play through bonus game? Ok but l never ever on my money on any of there games that are in bonuses firstly secondly l did except a bonus days before l won my money and lm sure l played my whole play through and than l changed games and won the huge amount 18,000 plus but they have offered me $2500 for being a loyal customer ?? Really??? This so wrong come guys please tell me who reads these terms and conditions every single time u log in ?? We read it when we sign up ye ? But still l play with all there bonuses and when it’s with a bonus in a particular game you can’t play any other game except that one right ? So why if you can’t bet higher than $10 on a play through why does it give u the option to go max bet? That is wrong it’s very unfair that FAIRGO IS TREATING MR LIKE THIS AND TOOK THEM 15 DAYS TO LET ME KNOW ?? Is that right ???
2022-04-26 05:42
Jay
+2 # Jay
I would suggest that ROO casino be avoided ,by Online player's.I have played there for quite a few year's,A loyal customer, never really had a good feeling that ROO casino actually appreciated this, nor the amount of money I played through them, I have made lots of withdrawals from Roo casino some easy others I've had to fight for, my accounts been verified ,via being notarized, which I had never heard of before, any way there is a 3 K withdrawal they owe me , there is explaination why they are being difficult ,they have payed me before and after this. 3k amount, I have all correspondence with ROo about this, there bullshit, lies, stories, complete run around they owe my 3k ,100% I still play there what an idiot , can you please assist me Vladislav
2021-11-29 22:16
William Metcalfe
+2 # William Metcalfe
I recently played PokieIsland casino because it had a good write up as an Australian casino..
All the normal bla bla bla...
I had a couple of $100 deposits and lost.
Then they had a 3rd deposit bonus for MIN $30 DEPOSIT...
I deposited $30 and started playing...got a couple of good pays and increased the bet...
Within a couple of hours I had it up to around $40,000.00
I made numerous sized bets and got down to about $29,000.00. I decided to withdraw it at that point...
Bearing in mind the bonus stated..NO MAX CASHOUT.
As soon as I tried to withdraw they shut my account down and said the Audit team was looking at my account....they requested some identification details which I promptly submitted...we had numerous emails back and forth over the next 3 weeks and then they finally sent me an email saying I could only bet $8.00 maximum and I had breached the casino rules...No...we won't pay you...
I put $10 or $15000.00 back through before I tried to cash out...I feel like I have been robbed.
We don't always win but when we do it would be nice to get paid out...
2021-09-06 06:58
Dee
+2 # Dee
I keep going to the chat section and the phone numbers and emails fail, they keep advising me that I will be paid and it takes a while. I’m verified but this is absolutely appalling that these sites are still available .. RAGING BULL CASINO is fraudulent and should be held accountable for not pay their customers. Who can help me retrieve my $2000?
2021-08-18 06:45
Dee
0 # Dee
I have been playing at raging bull casino for over two months had a $2000 win and they are yet to pay me. Every email I use is returned saying the email address doesn’t work. What can I do about this?
2021-08-18 06:43
Tyson
0 # Tyson
Vlado and everyone else in this forum that are trying to get your payments , this is what they exactly do .they have no problems taking your money but when it comes to paying out big payment, well sadly they will not pay you out and there is not a damn thing we can do about it,they will get away with it because in there terms and conditions it states that if you are playing on an online casino from a jurisdiction where it's against the law to gamble online which is the case in Australia ,well my friends their terms and conditions states that it gives them the right to refuse payment, it happened to me years ago and I was refused a $35 000 ,they will pay you if u win small so that u keep coming back and playing. If u win big ,it's basically their excuse to rob u blind the legal way cause they cover their ass in their terms and conditions ,,u will never see the money from them trust me .NEVER PLAY ONLINE CASINOS FROM AUSTRALIA ,our law states that it's not legal for any type of online gambling legally operate in Australia . Was one of the most expensive lessons that I learnt
2021-03-26 15:13
Daniel slattery
+4 # Daniel slattery
hi ive been playing televega for quite some time now, ive had many withdrawls through them without having a single problem until my last withdrawl I made on the 3.10.2020 for 6k now im only worried because their closing down to Australian players on the 14th which is tomorrow and on chat they keep telling me to wait and that its pending still on my bank side for them to approve it. My bank said there's nithing there waiting to be approved. Im in desperate times and I need this payout what can I do?
2020-10-13 03:44
Vladislav Dibrov
+3 # Vladislav Dibrov
Please contact us via email and we shall try to help.
2020-10-15 09:54
Scott tester
0 # Scott tester
Quoting William Metcalfe:
I recently played PokieIsland casino because it had a good write up as an Australian casino..
All the normal bla bla bla...
I had a couple of $100 deposits and lost.
Then they had a 3rd deposit bonus for MIN $30 DEPOSIT...
I deposited $30 and started playing...got a couple of good pays and increased the bet...
Within a couple of hours I had it up to around $40,000.00
I made numerous sized bets and got down to about $29,000.00. I decided to withdraw it at that point...
Bearing in mind the bonus stated..NO MAX CASHOUT.
As soon as I tried to withdraw they shut my account down and said the Audit team was looking at my account....they requested some identification details which I promptly submitted...we had numerous emails back and forth over the next 3 weeks and then they finally sent me an email saying I could only bet $8.00 maximum and I had breached the casino rules...No...we won't pay you...
I put $10 or $15000.00 back through before I tried to cash out...I feel like I have been robbed.
We don't always win but when we do it would be nice to get paid out...

Quoting Vladislav Dibrov:
Please contact us via email and we shall try to help.

Hi my name is scott I have had some problems with a casino try to withdraw my money that I have one but that say I was only to bet the heights of $5.00 but I made a bet of 7.00 and that's that will not pay me and keep the.moneny that I tryed to withdraw, I won over 5000 and pared it down to 3000 and then tryed to withdraw and thay would not pay me , but that let me make the bet and thay let me pay it down to 3000, can U help me out on this please .as I have tried to talk to some one at the casino and th as y keep avoiding me to talk to me please help me as I am just a small time punter that has final won and thay not pay me please help me
2021-11-11 20:23
Tracy Hawkins
+3 # Tracy Hawkins
I have played planet7oz for few years. They have always been slow at paying. 10 days processing and 10 to 15 days to get funds. This time the money that was sent to me on 7/09/2020 hasn't been received at all. Everytime I ask about it im told to wait. They even asked me for bank statement to prove I didn't get it which I did. Still nothing. I hope others don't get ripped off like me
2020-10-01 22:45
Vladislav Dibrov
+2 # Vladislav Dibrov
Hello, we suggest you create a complaint thread on our forum https://forum.bestnetentcasino.info/forum/complain-about-the-casino

We shall contact the casino to explain the situation.
2020-10-15 09:55
Josh
+3 # Josh
I have been playing raging bull casino for a while now invested fair bit of my money had some wins had received some cash. Even though I have won large amounts but only ever taken out a little this last time I have taken out $4000 and they have told me they released the funds to me on the 12th of august after making up BS and making me supply all my documents again this all took and extra month. However now that have blocked me and am yet to recover my withdrawals I wouldn't go as far as calling these winnings as its only a small portion of my money back really.
What can I do
2020-08-26 21:35
Vladislav Dibrov
+2 # Vladislav Dibrov
Hello, we suggest you create a complaint thread on our forum https://forum.bestnetentcasino.info/forum/complain-about-the-casino

We shall contact the casino to explain the situation.
2020-10-15 09:54
Levi hoiland
+1 # Levi hoiland
I won 6000 on joka room around the 26,6,2020 my account is completely verified ,when the money was due to go in my account, it never went in I got told multiple reasons why ,I have been onto them nearly every day ,then about 8 days ago they asked me confirm my bank details which I have dun and no it seems they have some how messed it up agian how do i sort this out
2020-08-12 02:43
Vladislav Dibrov
+1 # Vladislav Dibrov
Hello, we suggest you create a complaint thread on our forum https://forum.bestnetentcasino.info/forum/complain-about-the-casino

We shall contact the casino to explain the situation.
2020-08-16 09:32
Vlado blazeski
+1 # Vlado blazeski
Hi my name is vlado Blazeski
I Played house of pokies on line casino
And had a winnings over $30,000 when I tried to withdraw it said I had to turn over a big portion of that money
I did exactly that until it said the available amount was available to withdraw, I tried then they asked for ID , cards , Bill , etc and I provide all that weeks ago I have asked a number of times if they needed any thing else and they not responding only get the generic emails back that someone will get back to me within 48 but they don’t
I have all the pics I saved from the withdraw amounts saying successful withdraw of $ amount Is sent to payment team it’s now been 4 weeks and I can’t get a answer what’s going on , I have screen shots of withdraws Around $23,000 , please if there is anything you can do and get this paid into my account I will be happy to pay for your service
Happy to give you $3,000 in your account if sorted soon
I might mention they said 4 weeks ago they have to audit my account for any suspicious activity etc and should take 5 days it’s been 4 weeks ( no response on the so called audit)
I did nothing wrong deposit money any played and won some money , they happy taking my money but now paying out is a headache
Also they closed my account straight after I tried to withdraw (4weeks ago)
I have sent all the ID REQUESTED today again and got the standard pc generated email says they will contact me within 48Hours I have everything on emails what I sent and what I received, screen shots of withdraw amounts etc .. if you would need any of that info you can email me (user name )
2020-05-23 10:42
Vladislav Dibrov
+1 # Vladislav Dibrov
Please contact us via email and we shall try to help.
2020-06-06 08:35
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