Last Updated: Sunday, 05 January 2025 12:40
What to do if an Australian online casino refuses to pay out the money 2025
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The first thing you should do (if you registered via our affiliate links) is to contact bestnetentcasino.info at info@bestnetentcasino.info and to explain the situation: why casinos do not want to pay much money, which is stuck in the account. And what reason the operator indicates to justify their actions. It is essential to specify the name of the casino, your login and request that mailbox, which registered an account. Then our representatives will deal with the problem. If you were not registered through our website, then start to read on and be seriously worried.
- We recommend playing in the Australian casinos here
- Plan of actions upon failure of the casino to pay the money
- The bonus term was broken
- Problems with the verification of account and proof of identity
- Referred to the paragraph of the rules on refusal to pay without explanation
We recommend playing in the below Australian casinos:
| Logo | Name | Bonus | Details | Play for real | |
|---|---|---|---|---|---|
 | Fastpay |  | 100 % up to 150 AUD + 100 Free spins |
| Play for real |
 | Cobber |  | 100 % up to 300 AUD + 100 Free spins |
| Play for real |
 | Casino4U | | 100 % up to 150 AUD + 100 Free spins |
| Play for real |
 | Wildblaster | | 100 % up to 150 AUD + 100 Free spins |
| Play for real |
 | RTP Casino | | 100% up to 0.002 BTC + 100 FS |
| Play for real |
Plan of actions upon failure of the casino to pay the money
If you ordered a withdrawal of your winning, but money never came to your e-wallet. You need to wait for customer support's letter. If you don`t want to wait for it, you must write a letter to the customer support team by yourself and explain the situation. Depending on the result, you will guide you to the next step. Possible causes:
The bonus term was broken
If an online casino refers to one of the violations of the rules with bonuses and denying the payout due to this reason (and willing to pay only our initial deposit), you must perform the following steps:
- Open the rules of this statement (terms and conditions) and find a point of law referenced in the online casino. Please, pay attention to the last chancing's date of the rules. Usually, it is indicated at the top (right) or bottom of the page with rules.
- If you went to the casino using our site, please send your username, amount and the name of the operator to the mail info@bestnetentcasino.info.
- If you have broken the terms (for example, played with the bet amount more than you are allowed or played excluded games) you should know, that casino can violate only your winning. The sum of the initial deposit should be returned to you. If they are trying to confiscate the initial deposit too, you should create themes on forums and websites.
- Let`s make a sample. If you consistently lost money for the year and now ordered the payment of 5% of the lost money and the casino really cares about its reputation (and cares of you as the player, as Fastpay casino does), you should write them in the same spirit: "I am a loyal player and play in your casino for more than a year. Inadvertently I did not see the point of the rules prohibiting betting more than X (or did not know that wagering is forbidden in such games). Please, come to meet me and forget this misunderstanding. Otherwise, you can block my account forever." Often this approach is bearing fruits if the disputed amount is small.
Problems with the verification of account and proof of identity
- If you have registered through our links, send an email to info@bestnetentcasino.info stating your username, the name of the operator and the description of the problem.
- If the payment amount is large, the last argument can be notarized copies of the documents — this service costs around A$10 from any notary.
- You can also ask the customer's support team to block your account until the moment when the cashout will be sent — usually, such action makes the verification instant.
Referred to the paragraph of the rules on refusal to pay without explanation
In some cases, the casino refers to the following right: to refuse any client in the payment without explanation. This rule requires a detailed review. If you receive such an email and have not violated the terms of the casino, you must perform the following steps:
- Send an email to info@bestnetentcasino.info with your login, casino name and the description of the problem. Please, make a screenshot of the email, which you have received from the casino.
- You need to continue to push and say that you will apply to the gambling commissions. If the online casino belongs to a group of companies, it's better to inform its management (Everymatrix, Softswiss etc.).
- You must write to the gambling commission on which license this casino is working. Usually, this information can be found in the footer of the casino's website (or in their terms and conditions). Send the description in English, applying screenshots of emails and account balance. This can be done using the following contact details: Malta: support.mga@mga.org.mt UK gambling commission (if the casino has a UK license) info@gamblingcommission.gov.uk
- Write to the provider itself (especially, if the amount in dispute is huge).
- Create complaints about the gambling arbitrage forums (ask gamblers etc.) by yourself.
- If all these things are not working, you should send emails to the administrators of the gambling sites and forums. All of them should be in a polite way with the complete story of this case. Better to include screenshots of chatting and emails. If they care about their reputation, that could work.
All the normal bla bla bla...
I had a couple of $100 deposits and lost.
Then they had a 3rd deposit bonus for MIN $30 DEPOSIT...
I deposited $30 and started playing...got a couple of good pays and increased the bet...
Within a couple of hours I had it up to around $40,000.00
I made numerous sized bets and got down to about $29,000.00. I decided to withdraw it at that point...
Bearing in mind the bonus stated..NO MAX CASHOUT.
As soon as I tried to withdraw they shut my account down and said the Audit team was looking at my account....they requested some identification details which I promptly submitted...we had numerous emails back and forth over the next 3 weeks and then they finally sent me an email saying I could only bet $8.00 maximum and I had breached the casino rules...No...we won't pay you...
I put $10 or $15000.00 back through before I tried to cash out...I feel like I have been robbed.
We don't always win but when we do it would be nice to get paid out...
Quoting Vladislav Dibrov:
Hi my name is scott I have had some problems with a casino try to withdraw my money that I have one but that say I was only to bet the heights of $5.00 but I made a bet of 7.00 and that's that will not pay me and keep the.moneny that I tryed to withdraw, I won over 5000 and pared it down to 3000 and then tryed to withdraw and thay would not pay me , but that let me make the bet and thay let me pay it down to 3000, can U help me out on this please .as I have tried to talk to some one at the casino and th as y keep avoiding me to talk to me please help me as I am just a small time punter that has final won and thay not pay me please help me
We shall contact the casino to explain the situation.
What can I do
We shall contact the casino to explain the situation.
We shall contact the casino to explain the situation.
I Played house of pokies on line casino
And had a winnings over $30,000 when I tried to withdraw it said I had to turn over a big portion of that money
I did exactly that until it said the available amount was available to withdraw, I tried then they asked for ID , cards , Bill , etc and I provide all that weeks ago I have asked a number of times if they needed any thing else and they not responding only get the generic emails back that someone will get back to me within 48 but they don’t
I have all the pics I saved from the withdraw amounts saying successful withdraw of $ amount Is sent to payment team it’s now been 4 weeks and I can’t get a answer what’s going on , I have screen shots of withdraws Around $23,000 , please if there is anything you can do and get this paid into my account I will be happy to pay for your service
Happy to give you $3,000 in your account if sorted soon
I might mention they said 4 weeks ago they have to audit my account for any suspicious activity etc and should take 5 days it’s been 4 weeks ( no response on the so called audit)
I did nothing wrong deposit money any played and won some money , they happy taking my money but now paying out is a headache
Also they closed my account straight after I tried to withdraw (4weeks ago)
I have sent all the ID REQUESTED today again and got the standard pc generated email says they will contact me within 48Hours I have everything on emails what I sent and what I received, screen shots of withdraw amounts etc .. if you would need any of that info you can email me (user name )