What to do if the casino does not pay money
Unfortunately, not all operators value their reputation and often do break the rules. What to do when casino is not paying the money? Now all will show and explain with specific examples.
The first thing you should do (if you registered via our affiliate links) is to contact bestnetentcasino.info at [email protected] and to explain the situation: why casinos do not want to pay much money, which stuck in the account. And what reason the operator indicates to justify their actions. It is important to specify the name of the casino, your login and make a request from that mailbox, which registered an account. Then our representatives will deal the problem. If you were not registered through our website, then start to seriously worry and read on.
Plan of actions upon failure of the casino to pay the money:
So, ordering the money to pay, but they not come to e-wallet. You need waiting for the letter of support. If you don`t waiting for it, you must write the letter to the support yourself and get a rejection response casino in the payment of the prize money. Depending on the type of response and the reasons (grounds for refusal) we must take the described action. Possible causes:
The bonus policy was broken:
If the online casino refers to the violation one of the rules with bonuses and reverse the payout due to this reason (and willing to pay our initial deposit), you must perform the following steps:
- Open the rules of this statement (terms and conditions) and to find a point of law referenced in the online casino. Please, pay attention to the date of the last change of the rules. Usually it is indicated at the top (right) or bottom of the page with rules.
- If you went to the casino using our site, please send your username, amount and the name of the operator to the mail [email protected]
- If the rule really were broken (for example, you played with the bet amount above the allowed or played excluded games) then complain about the useless statement and must wait for payments of the initial deposit before to cover this situation on thematic forums and sites.
- Let`s make a reservation. If you consistently lost money for the year and now ordered the payment of 5% of the lost money and casino really cares about its reputation (and cares of you as the player), you should write them in the same spirit: "I am a loyal player and play in your casino more than a year. Inadvertently I did not see the point of the rules prohibiting betting more than X (or did not know that wagering is forbidden in such games). Please, come to meet me and forget this misunderstanding. Otherwise, you can block my account forever." Often this approach is bearing fruits, if the disputed amount is small.
Problems with the verification of account and proof of identity:
Sometimes the operator refers to the inadequate quality photos of your documents, certificates or something similar. Most likely, the casino just doesn`t want to pay the money, which you won and clings to the rules of formal verification stalling. You need to do the following:
- If you have registered through our links, send an email to [email protected] stating your username, the name of the operator and the description of the problem.
- If the payment amount is large, the last argument can be notarized copies of the documents. This service costs around €10 from any notary.
- You can also ask support to remove the possibility of cancellation the payment of money. Often the operator becomes more tractable after disable this possibility.
Referred to the paragraph of the rules on refusal to pay without explanation:
In some cases the casino refers to the following right: to refuse any client in the payment without explanation. This rule requires a detailed review. If you receive such email and have not violated the rules of the casino, you must perform the following steps:
- Send an email to [email protected] with your login, casino title and description of the problem. It will be better if you make a screenshot of the email, which you received from the gambling establishment.
- The letter should respond with polite threats about the story of this case at large sites and forums. If they do wrong and value their reputation, that could work.
- Otherwise, you need continue to push and saying that you will apply to the gambling commissions. If the online casino belongs to the group of companies to better inform its management (Everymatrix, etc.).
- You must write to the commission of the games, which is working with licensees by Netent. Send the description in English, applying screenshots of emails and account balance. This can be done using the following contact details: Malta commission of the games: [email protected] and at the same time to the Commission of Great Britain (if the casino has a license) [email protected]
- Claims to the Netent casino (especially, if the amount in dispute is large), is better to send directly to the Net Entertainment network. Send a letter in English with the detailed description of the problem and screenshots. Coordinates: E-mail: [email protected], [email protected] or [email protected] Not the fact that there will be come a response, but the more resonance, the better.
- Write complains on the thematic forums (askgamblers etc).
Where to play
Imagine you play in the Netent casino to win 3,000 Euros and ordered them to conclusion. You get a request to send documents and verification of bills. This whole procedure may take up to three days. And any time you can cancel the payment and continue the game. Many players will do so and lose the planned withdrawal amount. A similar technique is only used by unscrupulous casinos that do not value their players. Large and reliable operators write off the money immediately and allow you to block the account until actual payment or to put Lock for withdrawal (the inability to cancel).
- When you play at Casino X you will never have a situation that the casino is not paying the money, because the withdrawal requests are processed within a few minutes.
- Play Fortuna casino offers 20 big spins (1$ each) for the players. Support for players is in chat.
- Try the proven and reliable the casino and forget about the failures to pay. Register at any of the establishments in the section "Where to play".